09/07/2011: Review by William G.
"Over the last year I've hired Andrey several times. I had issues with a laptop screen that needed to be replaced, networking problems, and most recently a graphics card problem. I have chosen to work with Andrey for several reasons…….Andrey responds immediately. If you call or leave a message he will get back to you and within a reasonable time. Andrey is very knowledgeable. He has enough of a grasp of his work that he is able to explain it to the lay person so that it is easy to understand. He is very diligent. Even when the first solution he offered didn't work he kept at it until the problem was solved. Most importantly, he understands old fashioned customer service. He is not going to "nickel and dime" you for every little charge. He is going to be fair with you. Each time he has made suggestions or done work that I hadn't requested but he knew would improve the performance of my computer. After each time he has performed services for me when he's left I've felt that I owed him more than what he charged. Andrey, thank you for all your work. Thank you for being available by phone when I am panicking about some minor hiccup with my computer. Thank you for being patient and even diagnosing things through photos I've texted you. You're doing a great job!"
— William G. (09/07/2011)
